Who we are
Base Camp Vic Park (part of the FBI Group) provides motel and hostel accommodation in Victoria Park, Perth. This policy explains what personal information we collect from guests and website visitors, how we use it, and how it is protected, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Our website address is: https://basecampvicpark.com.au
Bookings and Contact Information
When you make a booking through our website or contact us directly, we collect information such as your name, email address, phone number, and stay details (check-in/check-out dates, room type, and any special requests). This information is processed through our booking platform provider, [insert booking engine name], and is used solely to manage your reservation and communicate with you about your stay.
We do not sell your personal information, and we do not share it with third parties for marketing purposes.
Analytics
We use Google Analytics to understand how visitors use our website (such as which pages are viewed and how visitors found us). This helps us improve our site and services. Google Analytics may use cookies to collect this information and may store data on servers located overseas. You can find out more about how Google handles data at policies.google.com/privacy.
Cookies
Our website may use cookies to improve your browsing experience, such as remembering your preferences. You can control or disable cookies through your browser settings at any time.
Overseas Disclosure
Some of the third-party services we use (such as our booking platform and Google Analytics) may store or process data on servers located outside Australia. We take reasonable steps to ensure any overseas recipients handle your data consistently with the Australian Privacy Principles.
What Rights You Have Over Your Data
You may request access to the personal data we hold about you, or ask us to correct or delete it. To make a request, contact us using the details below. Some information may need to be retained for administrative, legal, or accounting purposes.
How Long We Retain Your Data
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
We retain booking and contact information for as long as necessary to fulfil your reservation and meet our legal and accounting obligations, after which it is securely deleted or anonymised.
Data Security and Breach Notification
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches scheme.
Children’s Privacy
We do not knowingly collect personal information from children. Bookings and enquiries should be made by an adult.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us using the details below. If you’re not satisfied with our response, you can lodge a complaint with the OAIC at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Base Camp Vic Park
174 Rutland Avenue, Carlisle, WA 6101
Phone: (08) 9361 1544
Email: info@thecarlislehotel.com.au
